Privacy Policy

This statement of privacy explains how we obtain, use and disclose your personal information, as is required by the Protection of Personal Information Act (POPIA).

Cuticura is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully and transparently. Cuticura is committed to developing technology that gives you the most powerful and safe online experience. This statement of privacy applies to the Cuticura and DermaCare websites and governs data collection and usage. By using our websites, you consent to the data practices described in this statement.

Collection of your personal information

Cuticura collects personally identifiable information, such as your email address, name, home or work address and/or telephone number. Cuticura also collects anonymous demographic information, which is not unique to you, such as your postal code, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by Cuticura. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by Cuticura for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Cuticura website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Cuticura public message boards, this information may be collected and used by others. Note: Cuticura does not read any of your private online communications.

Cuticura encourages you to review the privacy statements of websites you choose to link to from Cuticura so that you can understand how those websites collect, use and share your information. Cuticura is not responsible for the privacy statements or other content on websites outside of the Cuticura website and Cuticura family of websites.

Use of your personal information

Cuticura collects and uses your personal information to operate the Cuticura website and deliver the services you have requested. Cuticura also uses your personally identifiable information to inform you of other products or services available from Cuticura and its affiliates. Cuticura may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Cuticura does not sell, rent or lease its customer lists to third parties. Cuticura may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party. In addition, Cuticura may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these specific services to Cuticura, and they are required to maintain the confidentiality and protection of your personal information.

Cuticura does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Cuticura keeps track of the websites and pages our customers visit within Cuticura, in order to determine what Cuticura services are the most popular. This data is used to deliver customised content and advertising within Cuticura to customers whose behaviour indicates that they are interested in a particular subject area.

You may opt out at any time if you do not want to receive any of the above further communications. You may also give and withdraw consent regarding further communications of this nature by emailing info@cuticura.co.za.

Cuticura websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Cuticura or the site; (b) protect and defend the rights or property of Cuticura; and, (c) act under exigent circumstances to protect the personal safety of users of Cuticura, or the public.

Use of cookies

The Cuticura website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise Cuticura pages, or register with the Cuticura site or services, a cookie helps Cuticura to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, etc. When you return to the same Cuticura website, the information you previously provided can be retrieved, so you can easily use the Cuticura features that you customised.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Cuticura services or websites you visit.

Security of your personal information

Cuticura secures your personal information from unauthorised access, use or disclosure. Cuticura secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

We will, on an ongoing basis, continue to review our security control and related processes to ensure that your personal information is secure.

Access to information

You have the right to request a copy of the personal information Cuticura holds about you as well as the identity of all third parties, or categories of third parties, who have or have had access to your personal information.

To request access to such information, please contact info@cuticura.co.za.

Correction of information

In certain cases, you have the right to object to the processing of your personal information. You have the right to request us to update, correct, reduce or delete your personal information. You may do this by emailing info@cuticura.co.za.

Changes to this statement

Cuticura will occasionally update this statement of privacy to reflect company and customer feedback. Cuticura encourages you to periodically review this statement to remain informed of how Cuticura is protecting your information.

Contact information

Cuticura welcomes your comments or queries regarding this statement of privacy. If you believe that Cuticura has not adhered to this statement or if you require any further information about this statement, please contact Cuticura at info@cuticura.co.za. We will use commercially reasonable efforts to promptly determine and remedy the problem.